FAQs

Have a question not answered here? Let us know what it is and we’ll try our best to answer it.

Where can I buy Hearth & Hinterland coffee in Prince George?

Currently we sell online and deliver to your door just about anywhere in Prince George. If we do not deliver to your area and you really want some of our coffee don’t worry – we can hook you up – contact us. For more information about coffee deliveries please see → Coffee Deliveries 

We are hoping to sell from a few physical retail locations soon.

If you are a business owner and would like to sell our coffee at your location please contact us.

What are your payment options online?

We use Square and Paypal. All payment information is processed external of our site on these two platforms. Both methods accept credit card or you can also pay through your Paypal account. To pay through Paypal choose either of the Paypal buttons. To pay through Square simply proceed through “checkout”.

What are different roast levels and how does this affect the coffee?

Much of your individual coffee preference can come down to your preferred roast level. When roasting coffee, the beans have a “first crack” and “second crack”. The first crack sounds similar to popcorn and is the sound of the beans cracking open under steam pressure as the moisture is evaporating from the bean. Second crack occurs once the structure of the bean begins to break down and the oils are forced to the outside of the bean – this sounds like rice cereal when you pour in milk.

Below we explain the basic different roast levels and implications to the coffee. Any other details you’d like to know we’d be happy to try quench your curiosity – feel free to contact us.

Quick Guide Roast Level Table
Roast Level Taste Implications Roast Process Colour/Texture Implications
Light Generally more acidic. Often fruitier bright taste. Little to no-bitterness. More of the original flavour of the bean is preserved. After first crack Light brown, crack of bean is yellow/golden colour. Beans do not have oily texture.
Medium Balanced flavour Before or just into second crack Between light and dark roasts. Some oil may be present on the bean.
Dark Less acidic, more bitter. More nutty, chocolaty flavour. Less original flavour of the bean preserved After second crack Dark chocolate brown, crack of bean is often dark. Oil on the surface of the bean.

What is the difference in caffeine content between roast levels?

Caffeine bean per bean does not substantially change between different roast levels. That said, a coffee brewed from a light roast may have more caffeine if the coffee quantity was brewed by using volume. Coffee beans expand during the roasting process and the further into the roast the larger they get. Hence, if measuring coffee by volume you will have more light roast beans for the same volume than a dark roast – and more beans equals more caffeine.

However, during the roasting process, the further into the roast the more weight the beans lose. So, if you measure your coffee by weight, you may have more caffeine in a dark roast because bean per bean the light roast is heavier and takes more dark roast beans to achieve the same weight, and thus, more beans equals more caffeine. 

Why don’t you sell pre-ground coffee?

The short answer is that when coffee is ground it goes stale – I would even go as far to say – rapidly. We want you to have the best coffee experience possible and we simply can’t bring ourselves to sell pre-ground coffee.

It goes stale because of oxidation of the beans, the rapid release of co2 and, the exposure of moisture in the air.  These things all happen to your beans without grinding but you are exposing considerable more surface area by grinding the beans so these processes happen at a faster rate.

If this is truly a barrier to you buying our coffee contact us and we’ll come up with something that works for you.